Resources
Practical material, free, no email required. If something here is useful on its own, use it – that is the point.
Setup Routine Checklist
The steps a repeatable setup goes through, from job packet to first-off approval. Print it and put it at the machine.
What to ask before you promise a delivery date
Eight questions that will tell you whether your promise dates are based on capacity or on hope.
Key-person risk: a ten-minute check
For each critical task in your shop, count how many people can do it alone and how many can teach it. The second number is the one that matters.
First-off approval checklist
What to check, in what order, and why recording the value beats recording a tick.